At Freedom Shoes, our aim is to make sure all of our customers are completely happy with their purchase and the service we provide. If for any reason, you wish to exchange or return your online purchase, please call us on

0457 373 322 (Monday - Friday) to talk to customer service or email 

**Please note that we do not refund for change of mind, however are happy to exchange for a different size or colour. Refunds are only if the product appears to be faulty and will be assessed by our team.**



All international returns (outside of Australia) must be posted back to our returns address with your returns form filled out. Please post your purchase back to: 



Freedom Shoes

11/20 Narabang Way

Belrose, NSW 2085



  • Freedom Shoes will only accept items that have not been worn and are in the original condition and box (unless items are not of acceptable quality, unfit for a disclosed purpose, or does not match the description).
  • All returns must be sent back to the address listed above. Customers cannot refund their online purchases in store, however stores will accept drop offs if you prefer to save on postage. You will be refunded after shoes have been received in original condition.
  • We only accept returns and exchanges for change of mind/incorrect sizing within 4 weeks of your order being received.
  • Once we have received your return you will receive an email confirmation and can expect your exchange within 7 working days.
  • We only accept items as returns if they were purchased through 
  • Returns will be exchanged/refunded at the company's discretion.
  • Refunds will be credited to the card used for payment within 5-7 business days (depending on customers bank processing times), after the item has been received.
  • All postage/returns for a change of size or a change of mind are at the expense of the customer.

    • If the item you have purchased from our online store is faulty, unfit for a disclosed purpose or does not match the descriptionplease contact (0457 373 322) for further information.

    Please note that the above policy applies only to ONLINE purchases. Please feel free to contact our customer service team if you have any queries.